For purposes of these Terms & Conditions the words “you,” “your,” “passenger” and “cardholder” refer to each person who books or otherwise purchases or receives goods and services arranged through Albatours. The words “Albatours,” “our” and “we” refer to Thomas Cook Canada Inc., its parents, subsidiaries, affiliates and agents.
Albatours makes arrangements with suppliers who provide travel services such as air travel, cruises, hotels, buses, sightseeing, car rental or other activities included in your booking. The travel services are subject to the conditions imposed by these suppliers, and their liability may, in turn, be limited by their tariffs, conditions of carriage and international conventions and arrangements. Albatours does not own, manage, operate, or control any vehicle, hotel, resort, cruise ship, restaurant, or other supplier of services, and is not responsible for their acts or omissions.
Please read and ensure you understand these Terms & Conditions before booking your vacation. When you book or otherwise receive services through Albatours, you are accepting and agreeing to the Terms & Conditions listed on this page.
How To Make A Booking: Bookings are confirmed on a first-come first-served basis. Bookings will only be confirmed if payments are received in accordance with the Payments section.
Payment Requirements: Full payment, by credit card only, is due at time of booking.
Credit Cards: To confirm payment for this online booking, the passenger and/or the cardholder(s) gives their consent and their authorization for the use of the credit card(s) with or without written signature.
Cancellations: If you intend to cancel the booking, you must notify us immediately. Cancellation charges will be calculated based on the date we receive notice of cancellation.
Cancellation charges: 45 days or more prior to departure date - loss of full deposit of $250.00 per person* 44 days to 21 days prior to departure date - 50% of total price** 20 days prior to departure date to any time including on and after departure date - 100% of total price**
*The cancellation charge is a liquidated damage to compensate the Tour Operator for prepayments made on advance booking of travel services and for administrative costs involved in processing a cancellation and is a genuine estimate thereof and is not a penalty. ** Total price is all money due and/or paid to Albatours.
By booking a vacation you agree that the cancellation charge is a genuine estimate of damages to Albatours of any cancellation and is not a penalty. Albatours may arrange for the resale of any holidays you cancel without refund to you.
Changes to a Booking: Changes to a confirmed booking can only be made prior to 45 days before departure. An administration fee of $25.00 per person plus GST will be charged for each change. You will also be responsible for any price increase on goods and services from the original reservation date to the date of change. No price adjustments shall be made if the price for such goods and services has decreased.If a change is made to the room occupancy, including the addition to or reduction of the number of occupants, you will be responsible for any resulting increase in price. Name change requests may be denied due to hotel policy and conditions.
Requests for changes less than 45 days before departure will not be accepted and will make the booking subject to full cancellation charges. Name changes or name corrections within this period will be treated as a cancellation and rebooking.
Special Requests: Albatours cannot guarantee specific requests such as room location, adjoining rooms, bed preference, in-flight meal requirements, sky cots, etc. While Albatours will attempt to advise service providers of such requests, it cannot be held responsible if such requests cannot be fulfilled or if local surcharges are applied.
Children: Unless otherwise stated, children’s prices are restricted to those 2-11 years of age at the time of departure and only when sharing a room with 2 full paying adults.
Infants: Passengers under the age of 2 for the duration of the holiday are considered infants and will fly free of charge in Economy Class (1 infant per adult allowed). A reservation, however, is required for each infant. Please note that infants are not assigned a seat and are not allotted baggage allowance. If an infant turns 2 years of age during the vacation, an airline ticket must be purchased for his or her travel to and from the destination.
Customs & Immigration: Customs and/or immigration officials can deny a person entry into their country at their own discretion. A previous criminal record could be an obstacle in international travel. Albatours cannot be held responsible for denied entry under any circumstances.
Documentation: It is solely your responsibility to obtain, at your own expense, all the documentation required by relevant government authorities for the purpose of your holiday. Required documentation may vary depending on citizenship status. Special documentation may be required for minors travelling alone; for children who have a different surname than the adults who accompany them; or for single parents travelling with children. Prior to departure, you should check with your travel agent and/or the relevant consulate about what documentation is required. We strongly recommend you travel with a valid passport. For information on the Canadian Government Passenger Protect program, please visit www.passengerprotect.gc.ca. Landed immigrants without Canadian citizenship or a Permanent Resident Card may be denied boarding upon return to Canada. In the event that a passenger does not possess the documentation required by the government authorities at the holiday destination or by the airline, passage or entry to the destination may be refused. If passage or entry is refused, Albatours will not be held liable and will not issue any refunds.
Tickets: 1) Tickets are available 28 days prior to flight departure. All tickets and vouchers are produced in electronic format and will be forwarded to your travel agent. E-documents must be presented along with proper identification (see section on Documentation) at check-in for departure flight, return flight, and for other purchased services such as hotel accommodations and car rentals. 2) For bookings made within 72 hours of flight departure, e-tickets will be available from our representative at our airport counter prior to check-in. 3) All e-tickets are valid only for the flight purchased and cannot be exchanged for other flights or departure times. 4) If an e-ticket is lost in destination, there will be a $25.00 administration fee charged for a replacement. Please contact your local Albatours representative.
Flights and Carriers: All flight times, flight itineraries, carriers and aircraft types are subject to change with or without notice. The carriers and Albatours also reserve the right to add en route stops. It is recommended that you contact the airline within 24 hours of departure to confirm your departure time. It is also recommended that you arrive at the airport 3 to 4 hours prior to departure to allow sufficient time for check-in and security clearance. Airline cut-off times vary between 45 and 60 minutes. Please check with the airline directly. You agree that Albatours cannot be held responsible or liable if you miss your flight or are denied boarding. If you book air only, you must provide your contact number at your destination to your travel agent and the local Albatours representative so you may be advised of any changes to your return flight. Failure to do so may result in you missing your flight and you agree that Albatours cannot be held responsible or liable for any resulting expenses. Carriage and service performed and tickets issued are subject to the terms referred to on such tickets, the rules relating to liability by the Warsaw Convention (as amended), and these Terms & Conditions. Albatours makes arrangements with Skyservice. . Air transportation complaints are solely the responsibility of the airline concerned. You agree that Albatours cannot be held responsible or liable for expenses, lost wages or missed vacation time due to flight time changes and/or delays.
Baggage: Each passenger is entitled to carry 2 standard-sized pieces of checked luggage. Weight restrictions vary from 10 to 20 kg total per person for both pieces. There may be charges for excess baggage. Please contact the airline for more details. All baggage remains at your own risk throughout the trip. Due to security restrictions, liquids and gels, as well as many other items, are not permitted in carry-on luggage. Prescription medications should be kept in the original container and packed in carry-on luggage. Please check with the airline prior to departure for the most up-to-date regulations in order to avoid items being confiscated at security. In the event that your baggage is delayed at your destination or upon your return home, please contact the airline representative before leaving the airport. Failure to do so will invalidate your claim. Independent contractors over which we have no control perform baggage handling and we cannot assume responsibility for loss of, or damage to, baggage or other possessions. Due to the carrier’s limit of liability, please do not check valuable items such as jewellery and cameras. Please also limit the valuables (including electronic equipment) you take with you on holiday and use the safety deposit boxes provided at hotels or on cruise ships. Please ensure you have adequate insurance to cover your belongings throughout your holiday.
Connecting Flights: If you have a connecting flight, you should allow ample time (minimum 3 hours or overnight) between flights. Albatours cannot accept any responsibility for additional charges incurred for airfares or other expenses due to missed flights, irregular air operations or flight time changes.
Albatours Representative & Problem Handling: An Albatours representative will meet passengers upon arrival at your destination. If you have any questions, queries or problems while at your destination, please contact the local representative directly. Failure to report your concerns may preclude your right to a claim.
Notice to Travellers: Please be aware that different living standards and practices exist outside of Canada, including but not limited to provision of utilities, i.e. water and electricity, accommodations, services of all kinds, food, food preparation, water quality, security, insects, wildlife or weather conditions. You agree that Albatours shall not be responsible or liable for any loss, damage, illness or injury you may suffer as a result of such different living standards and practices. It is not uncommon to suffer from travellers’ diarrhea when travelling. The Public Health Agency of Canada recommends that you visit your family doctor or a travel medicine clinic prior to departure to advise you on precautions. All hotels undergo routine maintenance and renovations. Certain resort areas are undergoing major growth with ongoing construction and Albatours is not responsible for any resulting inconvenience. At brand new hotels, some facilities may not be completely operational. Landscaping and other finishing touches may be continuing during your stay. If Albatours is advised of any significant work that will be ongoing during your stay or of any major facilities that will not be available, we will try to advise you prior to departure through notice to your travel agent.
Travel Insurance: It is strongly recommended that all travellers obtain adequate insurance coverage to protect themselves should they be obliged to cancel a holiday due to health problems or unforeseen circumstances. You may purchase such insurance from your travel agent at the time of booking. You may also wish to purchase medical insurance. You agree that Albatours shall not be responsible or liable for health problems that may arise or become aggravated while travelling or at your destination. Standards of medical care may differ from those in Canada. Treatment may be expensive, payment in advance may be required and provincial health care coverage may be limited.
Cancellation of Services: In the event that certain services are cancelled, Albatourswill have no responsibility beyond the refund of all monies received by Albatours for such cancelled services, which will be deemed to constitute full settlement of any claim you might have against Albatours for the cancellation.
Alteration of Services: Advertised facilities may occasionally be modified or unavailable. We will advise you or your travel agent of any description changes, if known, prior to departure. Sometimes major changes to your holiday arrangements may be required due to circumstances beyond our control, such as hotel overbooking, unexpected maintenance problems or due to market conditions. Major changes may include change of destination, change of departure or return by more than 24 hours, change of itinerary, change of hotel, ship or accommodation standard. In these circumstances, Albatours reserves the right to substitute hotel and other arrangements for arrangements of comparable value without notice or liability.
Force Majeure/Act of God: Albatours is not responsible or liable for changes or cancellations made that relate to or arise as a result of hostilities, acts of war or threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics or health risks, technical problems with transport as well as flight delays due to weather or for mechanical reasons, government action, closed or congested airports or ports, supplier insolvency, governmental acts and other events beyond our control. The National Hurricane Center in Miami considers June 1st to November 30th inclusive Hurricane Season. This must be taken into consideration when you book your vacation. You agree that Albatours does not assume any responsibility, and is not liable, for the costs or other consequences that arise out of or result from inclement weather conditions at any time of the year.
Facilities & Services: Hotels may curtail or alter some facilities without notice, usually for purpose of ongoing maintenance and improvement. You agree that Albatours shall not be held responsible or liable if, due to the acts or omissions of others, some services, bonus features or facilities described in this brochure, cease to be available or are not working. The behaviour of other guests and the cancellation of services for any reason are beyond Albatours' control. All efforts are made to ensure accuracy at the time of printing this brochure. Descriptions and photographs are representational only and are not a guarantee that everything will be exactly as depicted at the destination. You agree that Albatours shall not be held responsible or liable for modifications that can take place after publication, including damage or beach erosion due to storms or tidal conditions. Services such as à la carte dinners, daily activities programs, spa services and bonus features are on a first-come, first-serve basis and may require reservations. Certain services and activities may be withdrawn by the hotel for reasons such as weather conditions and number of participants. All withdrawn features are non-refundable. Spa services are at additional charge unless otherwise stated. Room upgrade bonus features are subject to space availability at check-in and cannot be guaranteed prior to your arrival. Bonus features do not have a cash value.
Hotel Check-in & Check-out: Due to hotel housekeeping requirements, regardless of flight times, hotel check-in is normally after 3:00 pm on the day of arrival. Hotel check-out time is normally 12 noon. All-inclusive privileges begin at check-in and end at check-out.
Unused Services: No refunds or adjustments will be made to you for portions of your vacation not taken or used.
Prices & Cost Increases: All prices, unless otherwise stated, are per person based on two adults sharing one hotel room. All prices advertised in this brochure are in Canadian dollars and do not include GST (where applicable) and taxes. The prices advertised in this brochure are based on fixed costs at the time of print. These costs are dependent on fuel costs, rate of exchange and/or other factors. Albatours reserves the right to increase the price. Should the price increase be greater than 7%, you have the right to cancel the contract for travel services and obtain a refund of all monies paid to Albatours, unless the price increase is the result of government taxation or fuel surcharge allowed by the Canadian Transportation Agency. Every effort will be made to advise your travel agent of any price increase at least 15 days prior to your departure date. In the event of an error in published rates, you will be given the option to accept the change or to cancel for a full refund of all monies received by Albatours.
Special Needs Passengers: Although reasonable attempts will be made to provide the services requested, Albatours does not guarantee that the airport, transfer vehicles and/or accommodations while in destination will be wheelchair accessible. Facilities for special needs passengers in hotels may be limited. Services required for a passenger with special needs may not be available and/or subject to local surcharges. Please check with your travel agent prior to booking.
Notice of Claims: You must notify Albatours, in writing by registered mail, of any claim you may have, or claim to have, against Albatours, within 30 days from the event giving rise to the claim. Should you not file a written complaint with Albatours within 30 days from the end of your vacation, you will be presumed to be satisfied with the services received and to have waived any and all claims that you may have had against Albatours. Albatours will not respond to any claims or demands made after the expiration of the 30-day delay. You may not commence any legal proceeding against Albatours unless you have submitted a notice as set out above. Under no circumstances shall Albatours be liable to you for an amount in excess of the total amount paid to Albatours for your vacation.
Air Only & Government Approval:All flights for Inclusive Tour Charter (ITC) holidays and air-only Advanced Booking Charter (ABC) flights are operated pursuant to the rules of the Canadian Transportation Agency and such flights have been approved by the Agency on behalf of Albatours.
Compliance:You agree to comply with any reasonable instructions issued by Albatours or its representatives during your vacation.
Albatours’ responsibility: The travel services provided are subject to the Travel Industry Act (ON), Travel Agent’s Act (BC), Travel Agent’s Act (QC) or any other similar act enforced in the province of residence of the purchaser or in the province where a vacation was purchased from Albatours and Regulations thereunder and are subject to the conditions imposed by the suppliers and such suppliers’ (and Albatours’) liability is limited by their tariffs, conditions of carriage, tickets and vouchers, and international conventions and agreements, as amended (eg. The Warsaw Convention, The Athens Convention & The London Convention). You agree that Albatours shall not be responsible or liable for, and you hereby waive any claim arising out of or relating to, any loss, damage, injury or illness whether physical or mental, resulting from any delay, substitution of equipment, or any act, omission, negligence or commission of any third party supplying any of the services or accommodation herein, its agents, servants, employees, subcontractors, or for any claims for such loss, damage or injury, whether physical or mental, arising therefrom, or from any cause that arises by reason of actions of parties other than Albatours. Albatours reserves the right to decline any passenger as a member of these tours at any time.
Applicable Law: Regardless of your holiday destination, any dispute between you and Albatours shall be interpreted in accordance with the laws of the place of your departure from Canada and international conventions and agreements referred to herein. Notice: No agent or representative of Albatours or any other service provider has the authority to modify or waive any provision of these Terms and Conditions.
Arbitration: Any claim or dispute (including, without limitation, any unresolved claims concerning any services booked through, or provided by, Albatours and claims made directly by you or by anyone connected to you or claiming through you) relating to or arising from your purchase of a holiday, or the goods and services provided by or through Albatours, must be decided by one arbitrator, to the exclusion of the Courts. The arbitration shall be governed by the National Arbitration Rules of the ADR Institute of Canada, Inc. or its successors or a replacement Administrator. The seat of the arbitration shall be in the province in which you reside. The decision of the arbitrators shall be final and binding upon the parties. The present arbitration clause applies to all claims made as part of a class action or other representative action, it being expressly understood and agreed to that the arbitration of such claims must proceed on an individual (non-class, non-representative) basis.
Privacy Policy: Albatours is compliant with the Personal Information Protection and Electronic Document Act (P.I.P.E.D.A.) that went into effect January 2004. A copy of our policy can be found at www.albatours.com/aboutUs/privacy_policy.asp or by contacting our Privacy Policy Office at the address listed below. Albatours is a wholly-owned division of Thomas Cook Canada Inc. 75 Eglinton Avenue East, Toronto, ON M4P 3A4 Ont. Registration Numbers: 04555751, 04555793
475 West Georgia Street, 2nd Floor, Vancouver, B.C. V6B 4M9 BC Registration Number: 3597-6 2155 rue Guy, suite 1190, Montreal, QC H3H 2R9 Quebec Permit Holder
Severability: The invalidity of any provision contained herein does not affect the validity of any other provision listed.
Miscellaneous: Prices are valid at time of printing for departures May 2 to October 31, 2008. All prices are subject to change without notice. The information in this brochure supersedes all previously published information. Printed December 2007.